For all new clients, we require a $50 deposit for services that are more than 2 hours long.
CANCELLATIONS & NO SHOWS
Please call (203) 689-5967
As appointments are time set aside just for you, cancellations must be at least (48 hour notice); and must be canceled by phone (not by text or email). If a guest does not show up to their appointment two (2) times, Lis-a-Lis Salon will require a $50 deposit to book a appointments ahead of time which will be applied to your service and is not refundable.
Being late may affect the following appointment. Arriving more than 10 minutes late may result in loss of appointment. Thank you in advance for your cooperation.
All services are not refundable. The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of disagreement, a redo must be validated management. You have one week (the first 7 days) to come back to receive a complimentary service to adjust any dissatisfaction. We cannot guarantee our color services if the guest has previously had color done outside of our salon, especially if what the guest previously used is a home-coloring product; therefore redoes do not apply for these scenarios.
This goes as well for Corrective-Color services, particularly because they usually require more than one color service from us to achieve the guests desired results.
The redo must be scheduled with the same stylist who provided the original service. Please allow us to style (blow-dry) your hair after cutting and/or coloring services because results are most accurately evaluated on dry, smooth, correctly finished hair. If you leave the salon before the styling service (blow-dry) is performed, you are relinquishing your rights to a redo service. After you receive a chemical service (such as a coloring, keratin or perm service), you will be offered professional products for home/after-care. If you do not purchase the products that we recommend, you are relinquishing your rights to a redo service.
Chemical treatments have different effects on different hair types and colors; therefore you agree to hold the salon and its technicians harmless in the event of unexpected or undesired results.
Unless the product is defective or the return is a direct result of a staff error, no returns are accepted, and all sales are final. A product may be exchanged for another product or for retail credit (store credit) within the first 7 days of purchase. Final sale for all “On-Sale” or “Promotional” items.
PAYMENT OPTIONS AND GRATUITY
We accept Visa, MasterCard, Discover and Cash. (Sorry no AMEX at this time)
Gratuity is not included in any of the services or packages. The customary gratuity for a salon service is 15-20 % at your discretion, and may be left ONLY IN CASH.
USAGE OF PERSONAL INFORMATION
Names, postal and email addresses, and phone numbers collected may be added to Lis-a-Lis Salon’s databases and used for future calls and mailings regarding site updates, new products and services, upcoming events.
DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
Salon Lis a Lis will not rent or sell visitor information to any outside party, without your consent.